Support
Get help with OlaRemote
Technical problem? Email support@afolaola.com. A real person reads it. We do not promise a reply time, but we do read every message.
Fastest way to get a useful answer
- In the app, open Having trouble? and tap Check a TV.
- When it finishes, tap Email this report to support. Your email app opens with the message ready. Read it, add what happened, and send.
What to tell us
- The make and model of your TV, and its software version if you know it.
- Your phone model and Android version.
- What you did, what you expected, and what happened instead.
- The Check a TV report, if you can.
What not to send
- Passwords or your Wi-Fi password.
- Pairing codes that are still active.
- Anything you would not want a stranger to read.
About the report: it hides the last part of the TV's address and leaves out the TV's name and serial number. It still shows the type of TV found and which steps passed or failed, so treat it as helpful, not as fully anonymous. Nothing is sent unless you press send in your own email app.
Other contacts
- General questions: hello@afolaola.com
- Privacy: privacy@afolaola.com
- Security problems: security@afolaola.com. Please report them privately here, not in public.
- Legal: legal@afolaola.com
Installing? Read the install guide.